Service option	Price
IBM Implementation Services - for Tivoli Storage Manager IBM Implementation Services provides installation of a basic Tivoli Storage Manager configuration and helps plan for future IT needs. This service also includes a cohesive, cost-effective data recovery strategy regardless of availability requirements, types of data and applications. The service is delivered in two phases: Phase one provides an in-depth review of the your IT environment and installation of the Tivoli Storage Manager server and two clients. A documentation record is provided to help evaluate technical readiness of staff. Phase two consists of a five-day engagement at the your site to help customize and implement storage policies for your environment. This includes new recovery procedures, customizing the Tivoli Storage Manager server, technical overview of Tivoli Storage Manager, utilities and reporting techniques in a TSM environment and explanation of Tivoli Storage Manager parameters and policies.	$12,000
IBM Implementation Services - for Tivoli Storage Manager Extended Edition The Tivoli Storage Manager Extended Edition service includes all the activities included in our base Tivoli Storage Manager services plus, a three-day workshop and the implementation of Disaster Recovery Manager (DRM). Tivoli Storage Manager EE provides the DRM to better manage an off-site tape storage library. IBM has extensive experience facilitating disaster recovery plans and utilizing DRM to accomplish a sound disaster recovery plan. This offering can be tailored to meet the needs of your most complex backup and recovery needs.	$31,000
IBM Implementation Services - for Tivoli Storage Manager for hardware Additional databases Tivoli Storage Manager for Hardware services configures Tivoli Storage Manager to utilize the Enterprise Storage Server FlashCcopy feature for backing up either a DB2 or Oracle database. Production databases residing on the ESS frequently require 24-hour availability making backup opportunities difficult to schedule. Taking advantage of the Flashcopy feature allows non disruptive backups to occur during regularly scheduled operations. This service provides the following activities: Enabling Tivoli Storage Manager to utilize IBM FlashCopy volumes Guidance on how to optimize your backup operations schedules Training of key personnel on how to expand this function	$18,000   $10,000
IBM Implementation Services - for Tivoli Storage Manager for mail Additional databases Tivoli Storage Manager for mail services creates a backup for Lotus® Domino™ or Microsoft Exchange mail files. Since electronic mail systems are the foundation of many of the world's largest businesses, e-mail systems are business critical and need to be protected with backup copies to protect users in case of machine or disk failures. An IGS services specialist will develop a plan to protect business critical applications and provide educational material for training to help back up e-mail system effectively.	$10,000   $5,000
IBM Implementation Services - for Tivoli Storage Manager for databases Additional databases Database systems store information in a proprietary format using pointers to link the fields together. Tivoli Storage Manager for database services implements the option to extract this information to create a backup copy in case the database is destroyed. An IGS services specialist can implement this feature to back up production for Oracle databases. An installation record will be provided for future training and reference for your personnel.	$18,000   $5,000
IBM Software Services - Tivoli Storage Manager for LAN free backup Backup operations can impose a tremendous performance impact on your local area networks (LAN). Tivoli Storage Manager supports LAN-free configurations to alleviate this impact. An IGS Storage Specialist will help configure Tivoli Storage Manager to use storage area network (SAN) so backups do not compete with business operations on LANs. IGS will also facilitate the Tivoli Storage Manager LAN-free data-transfer function to a tape pool with this offering. Your personnel will be trained to utilize and expand this solution as their business needs increase. Multiple application areas can be addressed. IBM Implementation Services for Tivoli Storage Manager for LAN-free backup is available for new or existing customers.	$12,000
IBM Software Services - Tivoli Storage Manager for SANergy shared disk There are many unique backup configurations needed to meet complex requirements. While most but not all backups are done to tape subsystems, occasionally backup files are targeted to other disk subsystems. Tivoli Storage Manager supports these SANergy™ shared disk configurations which can implement unique requirements. We will develop a plan to facilitate high availability backups and provide training for your data administrator and systems staff.	$12,000