Maintenance support and product updates are offered as a part of standard ETI-NET license agreements.

 

Support services are available, and delivered by the following means of communication.

• EMAIL: support1@etinet.com
• PHONE: (514) 395-1200 x336
• FAX: (514) 395.9080

To report an issue you can do any of the following:

• Call our help desk at the phone number listed above.
• Email your problem and any additional supporting documentation as an attachment.
• Fax a problem to the fax number listed above.

 

All documentation is available in Adobe Acrobat PDF format. You can access these off of our Documentation Page on this site.

 

Product versions & updates

All Product Information is available on ETI-NET's FTP site.

(ftp://ftp.etinet.com)

 

Training courses

Training classes are provided

• BackHome and BCOM classes are available through ETI-NET
• TSM classes are available through our business partner Tivoli Associates.